Do you ship outside the U.S.?

At this time, we do not ship internationally.

How much is shipping?

FREE!

Will all my items be shipped at the same time?

Our merchandise orders are fulfilled through multiple drop-shipping companies and will be shipped separately if your order contains items from more than one supplier, or multiple types of items.

Do you do returns or exchanges?

Our products are “print to order”, they are not from our own stock, so unfortunately they cannot be returned or exchanged with the supplier.  If you are buying clothing, please follow the size charts as a guide to ensure a proper fit.

How do I figure out my size?

There are size charts along with the clothing photos.  Please measure correctly, and if you are close to being an in between size, always order a size up just in case.  There are no refunds or exchanges on clothing, so please be as accurate as you can.

What do I do if my products are damaged or misprinted?

You must contact us as soon as you receive the damaged goods because there is a time limit on contacting the supplier.  You must email us a description of your issue, photos of the damages or misprints as well as your order number and we will contact the supplier and get back to you as soon as possible.  The solution will be provided on a case by case basis, depending on the issue.

How long will my items take to ship?

Normally, shipping time depends on the amount of items, where you live and the type of items… but on average 2- 4 weeks.

I never received my package, what do I do?

 Contact us as soon as possible, there is a time limit in which this can be handled according to the day it shipped.   If it is within the appropriate time frame, we will contact our supplier and they should reprint and resend your items.

My package contains the wrong or missing products, what do I do?

You must contact us as soon as you receive your package because there is a time limit on contacting the supplier.  You must email us a description of your issue, photos of the products received as well as your order number and we will contact the supplier and get back to you as soon as possible.  The solution will be provided on a case by case basis, depending on the issue.

Are the prices of your originals negotiable?

It may be possible to negotiate on paintings, contact us with your questions.

Can I buy a painting on a payment plan?

This may be considered along with a strict contract including a payment schedule and then the item would be shipped once paid in full.

Is it possible to edit my order if it is already in process?

There is an 8 hour window before your order gets processed with the supplier.  You can contact us as soon as you realize your mistake, and we will do our best to contact them with the changes, but if it is a weekend or we are unable to check emails in time, it may be too late to reach them.  It is in your best interest to double check your order before committing.

Do you do custom commissioned paintings?

Yes.

What are your policies regarding the lessons?

Once a lesson is purchase and a date is set, you are responsible to attend your session. We require 2 days notice in order to reschedule without penalty. If you do not attend your session at the proper date and time, or you do not give us the proper notification for rescheduling, there will be no refund. Please sign up for a zoom.us account prior to our lesson to ensure that you will not have any trouble logging in. Please double check your appt time (Eastern Standard Time) and date to ensure that you will be in attendance and be prepared with your materials. If there are technical issues at the time of any lesson, all issues will be handled on a case by case basis.